RED COMMAND - THE SURFACE YOU USE
Channels and direct messages
Conversations inside Red Command - with colleagues, agents, or both.
Definition
Conversations inside Red Command - with colleagues, with agents, or both together.
Why it exists
Agents are reachable the way a colleague is, not through a console.
Also in Red Command - the surface you use
Referenced by
No published piece declares this term yet. The list fills itself as the corpus grows.